Dear Sirs/ Madams,
As the circumstances with the coronavirus (COVID-19) outbreak are developing rapidly, please rest assured of our dedication to supporting you with the highest quality of service and our robust business continuity plans are well underway.
Alongside client service, the safety and wellbeing of our customers, our employees and the community, remains our top priority. We continue to act in accordance with UAE Government and Insurance Authority directives, and global guidelines.
To this end and as part of the preventive measures undertaken, we have planned and provided the following solutions:
|Department/ Location||Email Address|
|Documents related to Commercial Lines Policies to be sent to:||email@example.com
|Documents and notification related to Commercial Line Claims to be sent to:||firstname.lastname@example.org|
|Documents related to Motor Policies to be sent to:||IH-MotorDepartment@insurancehouse.ae
|Documents and notifications related to Motor Claims:||Claims Notifications:
c.c. email@example.com ;
Claims Salvage Notifications:
|Documents and notifications related to Medical Insurance and Claims:||Health.Insurance@insurancehouse.ae
|Documents related to Business Development:||Business.Development@insurancehouse.ae
|Documents related to Finance Department:||firstname.lastname@example.org
|For all other correspondences, please use our mail:||email@example.com|
Please do not forward documents by courier until further notice from our end.
We are revising our operations as necessary in response to the evolving situation to ensure people’s safety. Maintaining the same high level of service our customer expect is important to us, as we continue to update our response in line with additional guidance from the relevant authorities.